Privacy Policy
We value your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the GDPR.
Last Updated: April 12, 2026
1. Introduction
At eGateweb, accessible from egateweb.nl and associated subdomains, the privacy of our visitors and clients is of extreme importance to us. This Privacy Policy outlines the types of personal information that is received and collected by eGateweb and how it is used.
We process personal data in accordance with the General Data Protection Regulation (GDPR) of the European Union.
2. Information We Collect
We may collect the following types of information when you use our services, register for an account, or request an offer:
- Personal Identification Data: Name, email address, phone number, and physical address.
- Business Data: Company name, VAT ID, KVK number (Chamber of Commerce), and billing information.
- Technical Data: IP addresses, browser type, device information, and logs of your interactions with our client portal.
- Service Data: Configurations, domain details, and project specifications necessary to deliver IT services.
3. How We Use Your Information
The information we collect is strictly used to provide, maintain, and improve our services. Specifically, we use it for:
- Fulfilling legal and contractual obligations (e.g., domain registration in your name).
- Billing and invoicing.
- Providing customer support and technical assistance.
- Sending critical service updates, renewal notices, and security alerts.
We do not sell your personal data to third parties. We only share information with partners (like domain registrars or payment gateways) strictly necessary to execute the service you requested.
4. Data Security
As an IT and server infrastructure company, security is our priority. We implement robust, industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for all web traffic and encrypted database storage for sensitive credentials.
5. Your GDPR Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): You can request that we erase your data, provided there are no legal billing or contract obligations preventing us from doing so.
- Right to Portability: You can request to receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us via our Client Portal or contact email.
6. Cookies
Our website uses "cookies" to enhance user experience, track session states (such as keeping you logged in), and gather anonymous analytics. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some client portal features may not function properly without cookies.
7. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at our official contact email listed on the website or via the Client Portal.